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Welcome to the Customer Service Department of the American Lifestyle Network's On-Line Shopping Mall. In this section of our mall you will find various policies and proceedures that we use to make your on-line shopping experience a good one. If you do not find a topic or subject that you are looking for, please feel free to email us at email.myamericanlifestyle.net and we will answer any questions you might have. Again, THANK YOU for stopping by and enjoy our On-Line Shopping Mall!

Alabastrite
Product line name for polyresin items. Alabastrite is a stone-based material that can be intricately molded and will allow paint to adhere. Cold-cast. Clean by dusting; do not wash with water.

Porcelain
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under-glazed, or "bisque" finish. Glazing produces a high gloss; under-glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Stoneware
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

Cubic Zirconia
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Special Note! As NEW products are added in the various stores on our mall, additional product descriptions will be added to this area of Customer Service. Please check here often.

We want you to be fully satisified with every item that you purchase from The American Lifestyle Network's On-Line Shopping Mall. If you are not satisified with an item that you have purchased, you may return the item within 30 days from the day the order is recieved for a refund of the purchase price, MINUS the shipping charges if any.

----> Orders returned over $50.00 are subject to a 20% restocking fee.

The item(s) must be returned in good condition, and in original boxes with all paperwork, parts and accessories to insure full credit.

Your return MUST include a copy of your Invoice or Packing slip to receive proper credit.

Please e-mail us prior to returning any item for an RMA number ( Orders sent back to us without an RMA number will not be processed.

Information Collection and Use

The American Lifestyle Network collects personal information from when you order merchandise from our On-Line Shopping Mall.
We ask for your name and address for shipping purposes and your phone number and e-mail address as contact information in case of any problems that we may encounter fulfilling your order. In addition, we may use this information to contact you about specials and new products.

Information Sharing and Disclousure

The American Lifestyle Network On-Line Shopping Mall will not sell or rent your personally identifiable information to anyone. Under no circumstances will we divulge, share, or sell customer information.